Privacy Policy
Last updated: February 28, 2025
This Privacy Notice explains how Vault of Horology (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you use our website and services (“Services”).
Vault of Horology is operated by T W B WATCHES (92602-2), a company registered in the Kingdom of Bahrain.
By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
For any questions, contact us at legal@vaultofhorology.com
SUMMARY OF KEY POINTS
We collect personal information you choose to provide and certain data automatically when you use our website.
We do not process sensitive personal information.
We do not collect personal data from third parties.
We use your information to operate our ecommerce platform, process orders, provide customer support, improve our Services, and comply with legal obligations.
We may share your information with trusted service providers where necessary.
You may have rights regarding your personal information depending on your location.
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide
In short: We collect information you voluntarily provide.
This includes information you submit when you:
- Create an account
- Place an order
- Contact customer support
- Subscribe to marketing communications
- Personal information may include:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Account login details
- Contact preferences
We require all personal information to be accurate and kept up to date.
Payment Information
When you make a purchase, payment transactions are processed securely by our payment service provider. We do not store full payment card details on our servers.
Information Collected Automatically
In short: Certain technical information is collected automatically.
When you visit Vault of Horology, we automatically collect:
- IP address
- Browser and device information
- Operating system
- Language preferences
- Pages viewed and interactions
- Date and time of access
This information is used to maintain security, improve performance, and analyze usage trends.
We also use cookies and similar technologies for functionality, analytics, and marketing purposes.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process personal information to:
- Operate and manage the Vault of Horology website
- Create and manage user accounts
- Process orders, payments, returns, and exchanges
- Provide customer support and respond to inquiries
- Send administrative and service-related communications
- Deliver marketing communications (where permitted)
- Improve website functionality and user experience
- Detect and prevent fraud and misuse
- Comply with legal and regulatory obligations
We only process personal information where we have a lawful basis to do so.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share personal information with trusted third parties who assist us in operating our Services, including:
- Payment processors
- Website hosting and cloud service providers
- Data analytics providers
- Marketing and advertising platforms
- Order fulfillment and logistics partners
- We may also share information:
- To comply with legal obligations or lawful requests
- In connection with a business transfer (merger, acquisition, or sale of assets)
- To protect our rights, users, or Services
- We do not sell your personal information.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, and similar technologies to:
- Enable essential website functionality
- Improve security
- Analyze site traffic and usage
- Support advertising and remarketing
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
We may use tools such as Google Analytics to understand how users interact with our Services.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
When personal data is no longer needed, it is securely deleted or anonymized.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement reasonable technical and organizational security measures designed to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure. You use our Services at your own risk.
7. DO WE COLLECT INFORMATION FROM MINORS?
Vault of Horology is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that personal data from a minor has been collected, we will take steps to delete it promptly.
8. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw consent for certain processing activities
You may manage your account information directly or contact us to exercise your rights.
To make a request, email legal@vaultofhorology.com
9. DO-NOT-TRACK FEATURES
Some browsers offer a Do-Not-Track (“DNT”) feature. Currently, there is no industry standard for responding to DNT signals, and we do not respond to them at this time.
10. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date at the top of this page.
We encourage you to review this policy periodically.
11. HOW CAN YOU CONTACT US?
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: legal@vaultofhorology.com
Registered Operator:
T W B WATCHES (92602-2)
Flat / Shop No. 102, Building 58, Road 3803
A’ALI, Block 738
Bahrain
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
You may request access to, correction of, or deletion of your personal information by contacting legal@vaultofhorology.com
Requests will be handled in accordance with applicable data protection laws